Artificial Intelligence IVA: The future is now Virtual assistants have come a long way since their debut more than 20 years ago. But today, any Conversational Artificial Intelligence, still gets a bad rap. Ask your everyday customer
Workforce optimisation for improved customer and employee satisfaction The Challenge / BackgroundOrganisations of any size will inevitably carry a backlog of open tasks that are required to be processed and completed. Customer Service departments epitomise this challenge as they
Remote Working Facing the challenges of a distributed workforce Current lockdown conditions are forcing organisations to reconsider the effectiveness of their business continuity plan. Businesses must address how a modern workforce can operate efficiently, as it adopts and adapts
