On Wednesday 12th October we hosted a webinar in order to showcase one of our latest products to be added to the Lokulus platform, IVA. IVA is our very own intelligent virtual assistant, and we would love to let you have an inside look on what it can do to improve the way your business gets work done.

From V2B chat to video escalation, to automated FAQ’s pulling live data from the CMS, IVA can be your next big thing to increase your CSAT scores while managing your costs.

Catch up on what you missed out on and watch the video below where David Seed, Head of Product & Engineering and Thomas Rowland, Technical Architect explain the power and use cases of IVA.