Covid-19 Coronavirus ushers in a new age for contact centres Contact centres had to adapt rapidly to life in lockdown, but their insights could open up new opportunities for improving interaction and working remotely in the digital age. Of all
Covid-19 Moving a workforce from office to home in the wake of COVID‑19 As the world is dealing with the COVID-19 pandemic and there is a small chunk of light at the end of the tunnel, I have been reflecting on the position
