Artificial Intelligence IVA: The future is now Virtual assistants have come a long way since their debut more than 20 years ago. But today, any Conversational Artificial Intelligence, still gets a bad rap. Ask your everyday customer
Customer Journey Omnichannel vs. Multichannel: What is The Difference? Knowing the critical difference between a multichannel and an omnichannel approach can you structure your customer strategy and gain the best value out of your communication channels across your customer
Artificial Intelligence How can an AI resourcing bot help improve your CX? Imagine you had someone in your business who knew the strengths of all your team members inside out. They know who is working, having lunch, taking time off. They have
CX The Millennial age of CX: How generational divisions are impacting digital transformation We are entering a new age of tech revolution. The Internet Of Things is expanding, the integration of AI is becoming almost imperative and the way people are connecting and
