Covid-19 Coronavirus ushers in a new age for contact centres Contact centres had to adapt rapidly to life in lockdown, but their insights could open up new opportunities for improving interaction and working remotely in the digital age. Of all
Culture 1 year at Lokulus As I sit here in my home office, I can’t believe it is a year since Mark and I signed on the dotted line and acquired Lokulus. The last
CX The Millennial age of CX: How generational divisions are impacting digital transformation We are entering a new age of tech revolution. The Internet Of Things is expanding, the integration of AI is becoming almost imperative and the way people are connecting and
Covid-19 Moving a workforce from office to home in the wake of COVID‑19 As the world is dealing with the COVID-19 pandemic and there is a small chunk of light at the end of the tunnel, I have been reflecting on the position
Remote Working Facing the challenges of a distributed workforce Current lockdown conditions are forcing organisations to reconsider the effectiveness of their business continuity plan. Businesses must address how a modern workforce can operate efficiently, as it adopts and adapts
Remote Working Raconteur Remote Working Lokulus is pleased to be supporting Raconteur's 2-part report on remote working. Part 1 is now live so take a look. Part 2 will be published in mid-June 2020 where
