Lokulus - Lokulus Labs

Two Manchester Tech Firms Sign Partnership Agreement

Two of Manchester’s leading software businesses, Pimberly and Lokulus, have announced they are officially partners, adding value to their impressive roster of clients and complementing each others’ eCommerce technology.

BeMoto Invests In Lokulus C/Ex Tech Pulse As It Continues Ambitious Growth Curve

“Good digital customer service is critical to our business as a modern, efficient, service oriented business with a strong reliance on flexible and remote digital technology, so it’s imperative

The mergence of online and in-store: how to create a seamless customer journey

A conversation with Sarah Coke, Head of Projects

Are you maximising the opportunity of online?

The rise and rise of Working From Home

Lokulus CTO Mark Chamberlain, Customer Engagement Consultant, Philip Watt and DSB MD Angus Chenevix Trench discuss what impact 2020 will have on customer experience in 2021.

Workforce Optimisation

Behind the scenes: why customer experience solutions are more of an “Art” than “Science”. An interview with Tom Rowland, Solutions Architect.

“When i'm not engrossed in cutting code, you'll find me with client's enabling them to maximise their customer service offering” Our very own Solutions Architect Tom Rowland takes us behind

We are evolving - Let's reconnect: How voice is the next evolutionary leap in customer service

Dear Sir/Madam, It gives me great pleasure to inform you that we are now in the age of…… the Voice! It was only 140 years ago when the dawn

The profound and supercharged benefits of AI to customer experience

The late great mathematician and World War II code breaker Alan Turing once asked: ‘Can machines think?’ – and that same question applies today, perhaps forever. Turing, who after the war

An interview with our CTO

So, Mark, thank you for your time today - before we deep-dive into Lokulus, how about a few questions about yourself? Let's begin... Where are you working from currently? I

Customer Journey

Omnichannel vs. Multichannel: What is The Difference?

Knowing the critical difference between a multichannel and an omnichannel approach can you structure your customer strategy and gain the best value out of your communication channels across your customer

CX

Customer Experience Trends and Tactics 2021

Is it really nearly 2021? Many of us are looking at our calendars right now, blinking twice, wondering how on earth we are entering Q4, of what has been an

What is Robotic Process Automation?

When exploring the tools and technologies that can help improve your CX, you will hear the term 'RPA' mentioned - Robotic Process Automation. Now it sounds pretty self-explanatory, but what

Culture

Leave me alone, I just want to code: The myth of the solo developer

It was National Coding Week last week (September 14th - 20th) and Lokulus' Head of Engineering, Ciaran Jessup shared his thougthts to Prolific North, to dispel the myths about coders,

C/Ex Experts Launch AI Product To Support SME Businesses As Online Sales Soar

Manchester – 15th September 2020 Pulse is a SaaS product that promises to improve online customer experience, empower staff, reduce costs and drive turnover as more customers head online and staff continue to work from home With ecommerce sales in Europe up nearly 20% from

CX

Why do some companies succeed at exceptional customer experience, whilst others fail?

When it comes to delivering the best Customer Experience (CX), we are now working in a world where we need to adhere to automation-first thinking. We must realise that AI

VP, Enterprise

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Ambitious Tech Firm Announces £3m Post Covid Growth Plans

Manchester – July 2020 North West tech firm, Lokulus, has today announced its ambitious growth plans, committing £3m into the future of the business over the next two years, with a new office move, dedicated innovation budget and product launch roadmap, as well as a

Covid-19

Coronavirus ushers in a new age for contact centres

Contact centres had to adapt rapidly to life in lockdown, but their insights could open up new opportunities for improving interaction and working remotely in the digital age. Of all

Remote Working

Raconteur Remote Working

Lokulus is pleased to be supporting Raconteur's 2-part report on remote working. Part 1 is now live so take a look. Part 2 will be published in mid-June 2020 where