How to make Customer Service Greener Quite rightly environmental, social and governance (ESG) concerns have been moving up the business agenda in recent years, with recent energy price increases being one example where there can be
Inside Lokulus ft. Venturi In October 2022, the Manchester Tech Festival took place. It was a week-long event put on by the tech community for the tech community. It helps tech people learn, make,
Meet The Team: Anthony Greenough "We just experience so much as a team, It's just such a close-knit business."We caught up with our Technical Support Manager Tony Greenough to give you an inside look
Artificial Intelligence IVA: The future is now Virtual assistants have come a long way since their debut more than 20 years ago. But today, any Conversational Artificial Intelligence, still gets a bad rap. Ask your everyday customer
BeMoto Invests In Lokulus C/Ex Tech Pulse As It Continues Ambitious Growth Curve “Good digital customer service is critical to our business as a modern, efficient, service oriented business with a strong reliance on flexible and remote digital technology, so it’s imperative
Engineering Continuous development or Continuous learning? In the IT/development world “Continuous development” is a term that is often banded around, much like “Continuous integration” or “Agile”. But what is continuous development? One definition from Synopsys.
Behind the scenes: why customer experience solutions are more of an “Art” than “Science”. An interview with Tom Rowland, Solutions Architect. “When i'm not engrossed in cutting code, you'll find me with client's enabling them to maximise their customer service offering” Our very own Solutions Architect Tom Rowland takes us behind
We are evolving - Let's reconnect: How voice is the next evolutionary leap in customer service Dear Sir/Madam, It gives me great pleasure to inform you that we are now in the age of…… the Voice! It was only 140 years ago when the dawn
The profound and supercharged benefits of AI to customer experience The late great mathematician and World War II code breaker Alan Turing once asked: ‘Can machines think?’ – and that same question applies today, perhaps forever. Turing, who after the war
personalisation Dear ᐸInsert Nameᐳ from ᐸInsert Company Nameᐳ "Personalisation as an approach is becoming increasingly anticipative. (…) Relevance and cut-through are becoming the drivers of purchase decisions and the cornerstone of a great Customer Experience" (CX) (KPMG).Personalisation is
An interview with our CTO So, Mark, thank you for your time today - before we deep-dive into Lokulus, how about a few questions about yourself? Let's begin... Where are you working from currently? I
The Magic Number Seven The documentation we build for our products such as Spectra or Pulse is based on sound principles. There are many theories and good practice recommendations in technical authoring, but some
Customer Journey Omnichannel vs. Multichannel: What is The Difference? Knowing the critical difference between a multichannel and an omnichannel approach can you structure your customer strategy and gain the best value out of your communication channels across your customer
What happens when you join a company during COVID lockdown. Joining a company as a new starter is always a little nerve racking, with so many unknowns. There are anticipations, doubts and worries, along with a whole host of questions
CX Customer Experience Trends and Tactics 2021 Is it really nearly 2021? Many of us are looking at our calendars right now, blinking twice, wondering how on earth we are entering Q4, of what has been an
What is Robotic Process Automation? When exploring the tools and technologies that can help improve your CX, you will hear the term 'RPA' mentioned - Robotic Process Automation. Now it sounds pretty self-explanatory, but what
Culture Leave me alone, I just want to code: The myth of the solo developer It was National Coding Week last week (September 14th - 20th) and Lokulus' Head of Engineering, Ciaran Jessup shared his thougthts to Prolific North, to dispel the myths about coders,
The Great Space Debate We have recently launched our new email management solution, Pulse, and as part of the package, we knew we needed to deliver a seamless experience for our users. A brand
Artificial Intelligence How can an AI resourcing bot help improve your CX? Imagine you had someone in your business who knew the strengths of all your team members inside out. They know who is working, having lunch, taking time off. They have
CX Why do some companies succeed at exceptional customer experience, whilst others fail? When it comes to delivering the best Customer Experience (CX), we are now working in a world where we need to adhere to automation-first thinking. We must realise that AI
AI How to guide: From Agent to Super Agent Agents are the lifeblood of your customer service operation. They are often the first port of call for a customer who needs and wants to contact you with queries, questions,
Teamwork Scrum, Scrum values and Tough Mudder (Teamwork makes the Dream Work) Hi there! I’m David Jones, the Document and Knowledge Manager at Lokulus. I work closely with the engineering team to deliver top quality products quickly and efficiently. This is
You are running out of time. Here are 5 ways how to fix it! (Retail Edition) The shopping experience is drastically changing. Retailers are facing an increasing demand to deliver an experiential shopping experience with more convenience, personalised service and faster interactions and responses. As a
Workforce optimisation for improved customer and employee satisfaction The Challenge / BackgroundOrganisations of any size will inevitably carry a backlog of open tasks that are required to be processed and completed. Customer Service departments epitomise this challenge as they
Top 3 digital strategies to improve customer service in 2020 Digital transformation is driving the change of business models and forcing companies to adapt to a new market reality. This change is driven by customers, and it is instrumental to
